We ship Australia wide and overseas.
We provide free shipping in Australia for all orders over $150. All other orders are $5 flat rate.
International orders we offer a standard rate of $25.
All orders are processed generally the next business day via Australia Post. Please allow 5 - 7 days for delivery. After your item has been sent, you will be provided with a tracking number so you are able to track the progress of your order.
If for any reason you have not received your delivery within 10 working days, please check with your local postal box for lost items using your tracking number provided. If it is not at your local postal box, please contact us via email and we will do our best to follow up on your delivery. Unfortunately, we cannot be held responsible for lost goods if Australia Post has advised that your parcel has been delivered successfully.
Easy Returns & Exchanges
At JbK, we pride ourselves on our quality and customer service, which will ensure your shopping experience with us is a great one. Unworn and unused items in their original condition may be returned upon receipt of proof of purchase. In the rare occurrence that your JbK purchase is not of acceptable quality, or is incorrectly described we will gladly offer you an exchange, credit note, repair or refund with proof of purchase within a reasonable time frame.
Please note: unless deemed faulty, or as otherwise required by law, for hygienic reasons, we cannot offer an exchange, credit note or refund on earrings.
Our returns and exchange policy applies to both full price and sale items.